Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our online gaming platform. We are committed to transparency regarding data collection practices and your privacy rights under UK data protection laws, including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR). By continuing to use our services, you acknowledge that you have read and understood this policy.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us provide you with a better gaming experience, remember your preferences, and improve our services. Cookies cannot harm your device or files, but they do help us understand how you interact with our platform.
Similar technologies include web beacons, pixels, local storage objects, and session replay tools. These technologies work alongside cookies to enhance functionality, security, and user experience on our gaming platform. We use these tools to ensure fair play, prevent fraud, and maintain the integrity of our gaming environment.
Types of Cookies We Use
We categorise cookies into several types based on their function and purpose. Each category serves specific needs related to our online gaming services:
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Remember your preferences and settings
- Targeting Cookies: Used to deliver relevant advertising and promotions
- Security Cookies: Protect against fraud and ensure account safety
- Gaming Cookies: Support game functionality and fair play mechanisms
| Cookie Type | Purpose | Duration | Third Party |
| Essential | Authentication, security, session management | Session to 1 year | No |
| Performance | Analytics, site optimization, error reporting | 30 days to 2 years | Yes |
| Functional | Language preferences, game settings, favourites | 30 days to 1 year | No |
| Targeting | Personalised promotions, behavioural advertising | 30 days to 1 year | Yes |
| Security | Fraud prevention, account protection, age verification | Session to 6 months | Yes |
| Gaming | Game state, random number generation, bonus tracking | Session to 90 days | No |
Purpose and Legal Basis
We use cookies for various legitimate purposes related to operating our online gaming platform. These include maintaining account security, processing transactions, ensuring responsible gambling measures, and providing customer support. Our legal basis for processing includes legitimate interests, contractual necessity, and your explicit consent where required.
Essential cookies are necessary for the performance of our contract with you and for compliance with legal obligations, including anti-money laundering requirements and player protection measures. Analytics and marketing cookies require your consent, which you can withdraw at any time through your account settings or browser preferences.
We also use cookies to implement responsible gambling tools, such as deposit limits, session time tracking, and self-exclusion mechanisms. These serve our legitimate interest in promoting safer gambling practices and complying with UK Gambling Commission requirements.
Third Party Cookies
Our platform integrates with various third-party services that may set their own cookies. These include payment processors, game providers, analytics services, and advertising networks. We carefully select partners who comply with UK and EU data protection standards.
Third-party cookies may track your activity across different websites to build advertising profiles or provide enhanced functionality. These partners operate under their own privacy policies, and we encourage you to review their cookie practices. We maintain data processing agreements with all third parties to ensure appropriate protection of your information.
- Payment processors for secure transaction handling
- Game software providers for slot machines and table games
- Analytics services for performance monitoring and optimization
- Customer support tools for live chat and help desk functionality
- Marketing platforms for promotional campaigns and affiliate tracking
Managing Your Cookie Preferences
You have control over how cookies are used on your device. You can manage your preferences through our cookie consent banner, your account settings, or directly through your browser settings. Disabling certain cookies may affect your gaming experience and access to some features.
To modify cookie settings in your account, navigate to the privacy section of your user profile. Here you can enable or disable non-essential cookies, view active cookies, and update your marketing preferences. Changes take effect immediately and apply to future visits.
You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies, set preferences for specific websites, and receive notifications when cookies are being set. However, blocking essential cookies may prevent you from accessing your account or playing games.
Browser Cookie Controls
Each web browser provides different methods for managing cookies. Below are instructions for popular browsers used by our players:
- Chrome: Settings > Privacy and Security > Site Settings > Cookies and Site Data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Site Permissions > Cookies and Site Data
- Opera: Settings > Advanced > Privacy & Security > Site Settings > Cookies
For mobile browsers, cookie settings are typically found in the privacy or security sections of your browser menu. You can also use private or incognito browsing modes, which automatically delete cookies when you close the browser session.
Additionally, you can opt out of targeted advertising through industry initiatives such as the Digital Advertising Alliance's consumer choice tools or the Network Advertising Initiative's opt-out page. These services allow you to manage advertising cookies from multiple companies in one location.
Updates and Contact Information
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications to registered users or prominent notices on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
The effective date of this policy is displayed at the bottom of this page, and previous versions are available upon request. We recommend reviewing this policy regularly to stay informed about how we use cookies and protect your privacy.
If you have questions about our cookie practices or wish to exercise your data protection rights, please contact our Data Protection Officer through the contact methods provided in our Privacy Policy. We are committed to addressing your concerns and ensuring compliance with applicable data protection laws.